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We are a very fair and honest company that prides itself on its customer service. If there is a genuine problem with your pine furniture purchase then please be assured that we will resolve it as quickly as we physically can. Its in our interest to do this as we get a large number of repeat customers as people often like the furniture so much that they decide to buy more and recommend us to friends and family. The statement below is our official returns policy.
We offer a no quibble 7 day return service which is subject to the item being returned at the buyers expense and a 10% restocking fee and the item being unopened and in perfect condition. Faulty items or items that does not meet the items description will be offered a refund or provided with a replacement item within 30 days of us being notified. We unconditionally reserve the right not to refund if the goods are not returned in a suitable condition. Please allow 30 days to process refunds
The number of returns that we get are very small but we understand that problems do happen from time to time so the statement above should hopefully reassure customers that they will so everything in our power to reach a satisfactory conclusion in the unlikely event of an issue arising.
If you suspect that your pine furniture may have been damaged when it arrives from the delivery company we ask that you please try and mark the delivery paperwork to show that you think that it may be damaged. This helps us put in a claim against the carrier.
If you have any other questions then please ask. We are more than happy to answer questions via email or on the phone.
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